1. Acceptance of Terms
Welcome to IT TotalAV Desk. By accessing or using our website (https://apexwebcraft.com) or requesting any independent IT services from us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must refrain from using our website or engaging our services.
These terms constitute a legally binding agreement between you ("Customer," "Client," or "User") and IT TotalAV Desk ("Company," "we," "us," or "our").
2. Our Services
IT TotalAV Desk provides independent technical support, diagnostics, configuration, and advisory services for home and small business computer systems. Our services include, but are not limited to:
- Windows troubleshooting and operating system error resolution.
- Software installation, updates, and application setup.
- Device configuration for PCs, laptops, and peripherals.
- Network setup, router configuration, and local Wi-Fi troubleshooting.
- Printer and scanner driver setup and spooler configuration.
- Microsoft Office setup, account linking, and application guidance.
- Email account configuration (Outlook, IMAP, POP3, and Webmail).
- Security software setup and antivirus configuration.
- Malware, adware, and pop-up removal assistance.
- Remote technical assistance and general computer performance optimization.
Service Effort Statement: Every effort will be made to resolve reported issues. However, due to the complex nature of modern hardware and software environments, some technical issues may require additional diagnostics or third-party involvement. Furthermore, certain hardware or software limitations, legacy components, or physical failures may directly affect the outcome of a service. We do not claim or guarantee guaranteed repair, guaranteed virus removal, guaranteed software compatibility, or guaranteed issue resolution on every session.
3. Appointment & Service Requests
Customers may request technical support via our phone support lines, live chat, or online contact forms. When submitting a service request, you agree to provide accurate and complete information regarding the nature of your technical issue and your equipment.
We reserve the right to decline or accept any service request at our sole discretion. Timeframes provided for diagnostics or support sessions are estimates and may vary depending on system complexity, internet connection speed, or peripheral responsiveness.
4. Remote Assistance
To deliver fast and effective support, many of our technical sessions are conducted remotely over an encrypted internet connection.
- Permission & Consent: Remote sessions begin only with explicit customer permission. You will be provided with instructions or a secure link/code to initiate the screen-sharing connection.
- Control & Termination: You retain complete control over your system during a remote session. Customers may end a remote session at any time by closing the remote connection window or instructing the technician to disconnect.
- Data Backups: The customer is solely responsible for backing up all important files, personal data, and critical databases prior to initiating any diagnostic or remote support session.
- Pre-Existing Conditions: We are not responsible for pre-existing hardware failures, underlying motherboard faults, disk corruption, or software errors discovered during the troubleshooting process.
5. Customer Responsibilities
To ensure a smooth support process, you agree to:
- Provide our technicians with reasonable cooperation and administrator access to your system when necessary.
- Ensure your device is powered on and connected to a stable internet connection during remote sessions.
- Maintain valid and authorized licenses for all operating systems and software applications installed on your computer.
- Safeguard passwords, account credentials, and personal data. Our technicians will never ask for your banking passwords or confidential personal Identification Numbers (PINs).
6. Payments
Payment terms and rates for technical support services are communicated prior to work commencing whenever applicable.
- Agreed Terms: Payment is required according to the agreed service terms communicated at the time of session booking or completion.
- Pricing Transparency: Applicable rates, one-time service fees, or recurring plan details are disclosed before technical work begins.
- Additional Work: Additional work outside the scope of the original service request will be discussed with you and will require additional charges with explicit customer approval before execution.
7. Cancellations & Rescheduling
You may cancel or reschedule a scheduled support appointment by contacting our customer service team via phone or email prior to the start of the session. If a session is cancelled after remote work or diagnostics have commenced, charges may apply for the actual time or services performed up to the point of cancellation.
8. Intellectual Property
All content, text, graphic icons, images, branding, and layout on this website are the property of IT TotalAV Desk and are protected by applicable intellectual property and copyright laws. All third-party software names, trademarks, product names, and company logos referenced on this website belong to their respective owners and are used strictly for identification and descriptive purposes only.
9. Third-Party Software & Services
In providing IT assistance, our technicians may recommend, install, or configure third-party utility applications, operating system patches, security updates, or software drivers. IT TotalAV Desk is an independent service provider and is not affiliated with, endorsed by, or directly partnered with third-party software manufacturers unless explicitly stated.
Your use of third-party software is governed by the end-user license agreements (EULA) provided by those respective vendors. We are not responsible for third-party software updates, licensing disputes, or software utility performance.
10. Limitation of Liability
Services are provided with reasonable care and professional diligence according to industry standards.
- No Guaranteed Outcomes: While every reasonable effort is made, no guarantee is made that every technical issue or device defect can be fully resolved.
- Indirect Damages: To the maximum extent permitted by applicable law, IT TotalAV Desk, its technicians, or agents shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, loss of business opportunity, loss of data, or system downtime arising out of or in connection with the use of our services.
- Data Responsibility: Customers remain entirely responsible for maintaining current, verifiable backups of all important data before support sessions take place.
11. Service Availability
While we strive to provide 24/7 technical assistance and maximum website availability, we do not guarantee uninterrupted access to our website or remote support platform. Network outages, system updates, server maintenance, or unexpected technical issues may occasionally cause temporary service delays or unavailability.
12. Privacy
Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with your use of our website and services are governed by our Privacy Policy. By agreeing to these Terms & Conditions, you also acknowledge that you have read and understood our Privacy Policy.
13. Changes to These Terms
We reserve the right to modify or update these Terms & Conditions at any time without prior individual notice. Any changes will become effective immediately upon posting the revised terms on this website. The "Effective Date" or current posting on this page indicates the latest revision. Continued use of our website or services following any updates signifies your acceptance of the revised terms.
14. Governing Law
These Terms & Conditions shall be governed by, construed, and enforced in accordance with applicable federal and state laws, without regard to its conflict of law principles. Any dispute or legal proceeding arising out of these terms or our IT services shall be subject to the exclusive jurisdiction of the competent courts in our operating jurisdiction.
15. Contact Information
If you have any questions, concerns, or inquiries regarding these Terms & Conditions or our technical services, please contact us through any of the following channels:
- Company Name: IT TotalAV Desk
- Sales Phone: Sales: +1 (855) 552-2140
- Support Phone: Support: +1 (888) 599-2523
- Email: hello@apexwebcraft.com
- Support Email: support@apexwebcraft.com
- Hours: Mon–Sun, 24/7 Remote Tech Help