Privacy Policy
Learn how IT TotalAV Desk collects, uses, stores, and protects your personal information while providing our IT services.
1. Introduction
At IT TotalAV Desk, accessible from our website, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information that is collected and recorded by IT TotalAV Desk and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
2. Information We Collect
We collect information in order to provide effective remote technical assistance, manage support requests, and improve our services. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
Personal Identification Information
- Full Name
- Email address
- Phone number
- Mailing or billing address
Technical & System Information
When you contact us for technical assistance or request remote support, we may collect technical details relevant to resolving your request, including operating system details, error messages, software logs, IP address, device type, and system hardware configuration.
3. How We Use Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our IT support services and website.
- Diagnose, troubleshoot, and resolve technical issues on your devices.
- Communicate with you regarding service updates, technical inquiries, or billing.
- Improve, personalize, and expand our services and website experience.
- Understand and analyze how you use our website and services.
- Prevent fraud, secure our technical infrastructure, and protect client data.
5. Third-Party Services
We may employ third-party companies and individual providers to facilitate our services, perform website-related services, or assist us in analyzing how our services are utilized (such as chat widgets, analytics tools, or payment processors).
These third parties have access to your personal information only to perform these specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Remote Technical Assistance
During remote support sessions, our technicians connect securely to your device only with your explicit permission and authorization. You maintain visibility over all technician actions on your screen and may terminate the session at any time.
We recommend closing any sensitive or private documents prior to launching a remote assistance session. We do not copy, download, or access personal files unless directly necessary to perform the requested IT repair or file migration service agreed upon by you.
7. Data Security
The security of your personal data is important to us. We implement industry-standard administrative, physical, and technical security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve technical disputes, and enforce our legal agreements and policies.
9. Your Rights
Depending on your location, you may have the following data protection rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
10. Third-Party Links
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children's Privacy
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
IT TotalAV Desk does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
12. International Users
Our website and services are operated and managed on systems located in primary server facilities. If you are accessing our website from outside our primary operational regions, please be aware that your information may be transferred to, stored, and processed in our facilities and by those third parties with whom we share your personal information.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
- By Phone: +1 (888) 599-2523
- By Live Chat: Use the live chat widget available on our website.